Case Study: Durata

Based in Middlesbrough, Durata specialises in critical power infrastructure for data-led industries. Operating throughout the UK, Middle East and Europe, the company ensures businesses don’t lose power.



Background

Relocating to Tees AMP in August 2020, Durata required IT support and telecoms.

Services Used

  • Superfast Broadband
  • Managed Network & Wireless
  • VOIP Telephony

Outcome

Our team setup Durata’s infrastructure ahead of the team moving into their new office, this meant that they were connected from the outset.


What the client said

Alison McGee, Quality Director, Durata said: “Working with Communicate has been seamless from the very start, there’s been no problems at all. We have been so impressed with the service the team provide, they’re very helpful and are there for anything we need straight away.

“The team have enhanced our customer service by working with us to create an on-hold message and a phone queuing system. It has made a huge difference to our operations and has provided our customers with information regarding what to do when calling during out of office hours. Communicate introduced the 3CX app, which means I can now answer calls from home through my extension number, this has made working from home more efficient and productive.”

“We would recommend Communicate to any business!”

Scroll up button