Thank you for your interest in a career at Communicate Technology PLC.

Communicate was established in 2011 provides internet, telecoms, hardware and software, equipment and onsite IT support services to business parks and high-calibre multi-tenanted offices, flexible office space and co-working environments - what we term “vertical business parks”.

If you’re interested in becoming a part of this successful, growing team, please see our available vacancies below.

IT Support Engineer

We are looking for an enthusiastic, driven, confident individual to join our expanding Technical Support Team, to support our customers throughout the UK.

Role overview
Working out of our Sandwich Office, Kent, your responsibilities include:
  • Provide remote and onsite 1st/2nd line technical support for hardware and software issues to strict SLA’s across a wide variety of technologies
  • Ensure all problem tickets are logged into our Helpdesk System with regular progress notes
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers
  • Share technical knowledge and regularly update the Communicate Knowledge Base
Required Skills:
  • Experience of working in a busy IT Service Desk environment
  • Minimum 3 years’ Avaya Telecommunications experience, performing upgrades, moves, adds, changes
  • Minimum 3 years’ Cisco experience, performing new installs, upgrades, troubleshooting, along with day to day operations of a large Campus Network
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license as you will be expected to travel to customer sites
Desirable Skills:
  • A solid understanding of VoIP/PBX/SIP protocols
  • Experience of Windows Server platforms and Office 365
  • CCNA qualified or equivalent experience and exposure to Cisco networks and Security Firewalls, ASA’s, VPN’s
  • A good understanding of Wireless technologies

The successful candidate will be joining Communicate at a very exciting time with a number of projects in progress and planned expansion to other strategic sites throughout the UK. We offer a competitive industry benchmarked salary, 25 days holiday, company pension and an ongoing continuous Technician Development programme, within an excellent working environment. In demonstrating a commitment to the company, a professional attitude and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business.

How to apply

To apply for this role, please send a copy of your CV to

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