Thank you for your interest in a career at Communicate Technology PLC.

Communicate was established in 2011 provides internet, telecoms, hardware and software, equipment and onsite IT support services to business parks and high-calibre multi-tenanted offices, flexible office space and co-working environments - what we term “vertical business parks”.

If you’re interested in becoming a part of this successful, growing team, please see our available vacancies below.

1st Line IT Support Engineer

Location: Sandwich, Kent

We are looking for an enthusiastic, driven and confident individual to join our expanding Technical Support Team, providing a range of IT skills to meet our customer needs throughout the UK.

Role overview
Working out of our Sandwich Office, Kent, your responsibilities include:
  • Provide remote and onsite 1st line technical support for hardware and software issues within SLA
  • Manning the Service Desk phone and ensuring all problem tickets are logged into our Helpdesk System
  • Keeping the customers updated regularly with the ticket progress
  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers
  • Share technical knowledge and regularly update the Internal Knowledge Base
Required Skills:
  • Experience of working in a busy IT Service Desk environment (1-2 Years)
  • Administration of Microsoft 365 and Office desktop suite
  • Experience of Windows Server platforms, including experience with Active Directory (2016/2019)
  • Setup and maintenance of PC’s, troubleshooting Windows Operating Systems
  • Installation and setup of VoIP phones and wireless access points
  • Carry out routine network maintenance tasks
  • Confident customer facing skills
  • Excellent written and verbal communications
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license as you will be expected to travel to customer sites
Desirable Skills:
  • A good understanding of VoIP/PBX/SIP protocols (Avaya/3CX)
  • Networking experience. Installations, upgrades and troubleshooting (Cisco/UniFi)
  • Understanding of networking concepts and services such as DNS and DHCP

The successful candidate will be joining Communicate at a very exciting time with a number of projects in progress and planned expansion to other strategic sites throughout the UK. We offer a competitive industry benchmarked salary, starting with 25 days holiday (up to 30 days over time), company pension and an ongoing continuous Technician Development programme, within an excellent working environment. In demonstrating a commitment to the company, a professional attitude and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business.

How to apply

To apply for this role, please send a copy of your CV to

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